Shipping policy
Hey HERVOW family! 👋 Let's learn how we get your desired products to you.
Order Processing 🏭 We're processing your order! Most orders will be shipped from our warehouse within 1-2 business days. We'll notify you in advance if there are any delays (e.g., holidays or a sudden surge in demand for the same item).
Shipping Time 🛒
US Orders:
Our Headquarters: Sunny California 🌴
Courier: USPS
California: Typically 3-5 business days
Other States: Typically 5-7 business days
UK Orders:
Our Location: Henry Road, UK 🇬🇧
Delivery Time: Typically 1-2 business days
International Orders:
We use international express shipping.
Typical Arrival Time: 7-12 business days
Please remember that these are estimates only. Weather or customs may sometimes affect the actual delivery time.
Shipping Costs 💸 We will calculate shipping costs at checkout based on your location and desired delivery speed. Stay tuned for free shipping promotions – we love to surprise you!
Tracking Your Order 🔍 We will send a tracking number to your email address after your order is shipped. You can check your order status at any time on www.hervowlife.com.
Oops, wrong address? 🏠 Need to change your shipping address? Please contact us as soon as possible before shipment. Once the package is shipped, we cannot change the shipping address.
Lost or Damaged Package 📦 If your package is lost or damaged, please inform us within 48 hours. We will negotiate with the logistics company to resolve the issue and arrange a refund or reshipment.
International Orders 🌎 Attention international buyers! You are responsible for all import duties, taxes, and customs fees. These fees are not included in our shipping costs and will be charged when the package arrives in your country.
Return Policy 🔄 If we send the wrong item (e.g., wrong product or defective product), we will cover the return shipping cost. For other returns, you will need to pay the shipping cost yourself.
Peak Holiday Period 🎉 Business may slow down during major holidays. To avoid peak times, please place your order as early as possible!
Contact Us 📞 Any questions? We're here to help! Our customer service team is online 24/7, Monday to Friday, ready to assist you. We will respond to you as quickly as possible.
We may update this policy from time to time. Please check this page for the latest updates.
Last Updated: [June 21, 2024]
HERVOW Team, Stay Calm!
Email: 17666047349@163.COM
WhatsApp: +86 17666047349